Terms & Conditions
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AGREEMENT TO TERMS
These Terms and Conditions ("Terms") govern your use of the LuxoraHub website located at www.luxorahub.co and your purchase of products from LuxoraHub.
By accessing our website and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or purchase our products.
DEFINITIONS
• "Website" refers to www.luxorahub.co
• "Products" refers to gold and silver bullion offered for sale
• "Customer," "you," or "your" refers to the individual or entity purchasing products
• "Order" refers to your request to purchase products from us
• "Account" refers to your registered user account (if applicable)
2. Products & Pricing
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Product Information
All products are:
• Gold: 24-karat (999.9 fine)
• Silver: 999 fine
• Certified authentic with documentation
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Pricing
(1) All prices in British Pounds (£GBP)
(2) Standard pricing: £105 per gram for 24K gold
(3) Prices fixed at time of order
(4) Prices exclude shipping (see Shipping Policy)
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Product Availability
If a product becomes unavailable after your order, we will offer:
• Full refund, or
• Alternative product (with your approval)
3. Orders & Payment
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How Orders Work
(1) You place an order (this is your offer to buy)
(2) We send order confirmation email
(3) We verify payment and availability
(4) We send order acceptance email (contract formed)
(5) We ship your order
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Payment
All payments are processed securely. We do not store complete card information.
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Order Verification
We may verify orders by requesting:
• Additional identification
• Address confirmation
• Alternative payment method
We can refuse or cancel orders at our discretion.
4. Shipping & Delivery
See our Shipping Policy for full details.
Key points:
• All shipments fully insured and tracked
• Signature required on delivery
• Risk passes to you upon delivery to carrier
5. Returns & Refunds
See our Refund Policy for full details.
Summary:
• 30-day return window from delivery
• Products must be unopened with intact seals
• Authentication certificates required
• Customer pays return shipping (unless defective)
6. Product Authenticity Guarantee
We guarantee all products are authentic and meet stated specifications.
If any product fails independent authentication:
• Full refund of purchase price
• Reimbursement of shipping costs
• Reimbursement of verification costs
Products may be verified by certified assayers, reputable dealers, or testing laboratories.
7. Limitation of Liability
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What We're Not Liable For
• Market value fluctuations of precious metals
• Indirect or consequential damages
• Lost profits or business interruption
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Maximum Liability
Our total liability shall not exceed the amount you paid for the product.
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Exceptions
We remain liable for:
• Death or personal injury from negligence
• Fraud
• Anything that cannot be excluded by UK law
8. Investment Disclaimer
IMPORTANT: Precious metals are investment products whose value fluctuates.
We provide products, NOT investment advice.
By purchasing, you acknowledge:
(1) Market value may decrease
(2) You may lose money on your investment
(3) We are not responsible for market fluctuations
(4) You are making your own independent investment decision
Consult qualified professionals before investing.
9. Intellectual Property
All website content (text, images, logos) is owned by LuxoraHub.
You may not copy, reproduce, or use our content commercially.
10. Changes to Terms
We may update these Terms at any time. Changes are effective immediately upon posting.
Continued use of our website means you accept the changes.
12. Governing Law
These Terms are governed by the laws of England and Wales.
13. Contact
Questions about these Terms?
Response within 48 hours during business days.
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
14. Acknowledgment
BY PLACING AN ORDER, YOU CONFIRM YOU HAVE READ AND AGREE TO THESE TERMS AND CONDITIONS.
