1. Our Guarantee

30-day satisfaction guarantee on all purchases.

You may return products within 30 days of delivery for a full refund, subject to conditions below.

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2. Return Eligibility

• Products Eligible for Return ( Products must meet ALL conditions: )

(1) Returned within 30 days of delivery
(2) Original, unopened packaging
(3) All tamper-evident seals intact and unbroken
(4) Authentication certificates included
(5) No signs of damage, use, or tampering

• Products NOT Eligible (We cannot accept returns for: )

(1) Broken seals or opened packaging
(2) Products showing signs of use or damage
(3) Missing authentication certificates
(4) Returns after 30-day window

Why these requirements?
These protect product authenticity and integrity for precious metals.

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3. Return Process

• Step 1: Contact Us

Email: info@luxorahub.co
Include: Order number, product details, reason for return

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• Step 2: Get Authorization

We will:

(1) Review your request
(2) Issue Return Authorization (RA) number if approved
(3) Provide return shipping instructions

IMPORTANT: Do not ship without RA number.

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• Step 3: Ship Product Back

(1) Package securely

(2) Use insured, tracked shipping
(3) Include RA number on package
(4) You pay return shipping costs

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Recommended:

• Royal Mail Special Delivery (UK)

• Insured international courier

Return shipping MUST be fully insured for product value.

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• Step 4: Inspection & Refund

(1) We inspect within 2 business days of receiving return
(2) We verify seals, certificates, and condition
(3) If approved, refund processed within 5-7 business days
(4) Refund issued to original payment method

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4. Refund Details

• What You Get Refunded

  • Full product purchase price

  • Applicable taxes

• What Is NOT Refunded

  • Original shipping costs (unless product was defective)

  • Return shipping costs

  • Payment processing fees

• Refund Timing

Total time: 10-19 business days from when we receive your return

• Breakdown:

  • Inspection: 2 business days

  • Processing: 5-7 business days

  • Bank processing: 3-10 business days

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5. Damaged or Defective Products

• Our Responsibility

If you receive damaged or defective products:

(1) We cover ALL costs

(2) Full refund or replacement (your choice)
(3) Expedited processing

• Report Immediately

Contact within 48 hours of delivery:

• Email: info@luxorahub.co
• Include clear photos of damage

• We Handle Everything

(1) We provide prepaid return label
(2) No cost to you
(3) Fast replacement or refund

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6. Authentication Disputes

If product fails independent authentication:

(1) Contact us with authentication report
(2) If verified, you receive:
   • Full refund of product price
   • Reimbursement of shipping (both ways)
   • Reimbursement of authentication costs

Authentication must be by certified assayer, reputable dealer, or recognized laboratory.

 

7. Cancellations

• Before Shipment

Full refund, no fees.

• After Shipment

Subject to standard return policy upon receipt.

To cancel: Email info@luxorahub.co immediately with order number.

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8. No Exchanges

We do not offer direct exchanges.

• To exchange:

(1) Return original product (get refund)
(2) Place new order for desired product

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9. International Returns

International customers

(1) Complete customs documentation accurately
(2) Declare full product value
(3) Use insured international courier
(4) You cover customs duties on return

Processing time: May take 2-4 weeks total.

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10. Important Notes

• Market Value

Returns are NOT accepted due to precious metals market value changes.

Refunds are based on purchase price, not current market value.

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• No Restocking Fees

We do not charge restocking fees on eligible returns.

• Your Responsibility

(1) Proper return packaging
(2) Adequate shipping insurance
(3) Following return procedures
(4) Returning products in eligible condition

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11. Contact

Questions about returns or refunds?

Email: info@luxorahub.co

Include:

• Order number
• Product details
• Specific questions

Response within 24 hours during business days.

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed

 

12. Policy Updates

This policy may be updated periodically. Changes effective immediately upon posting.