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Privacy Policy

1. Introduction

LuxoraHub is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.luxorahub.co and make purchases.

By using our website, you agree to this policy. If you do not agree, please do not use our website.

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2. Information We Collect

  • Personal Information You Provide

    • Billing and shipping addresses

    • Order history

    • Communication history

    • Automatically Collected Information

    • Name and contact information (email, phone, address)

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  • When you visit our website, we automatically collect:

    • IP address

    • Browser type and version

    • Pages viewed and time spent

    • Date and time of visits

    • Cookies and tracking data

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  • Payment Information

Payment information is processed securely by our payment processor. We do not store complete payment card information.

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3. How We Use Your Information

We use your information to:

  • Process and complete transactions

  • Manage orders and deliveries

  • Send order confirmations and shipping notifications

  • Provide customer service

  • Respond to inquiries

  • Improve our website

  • Comply with legal obligations

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4. Legal Basis for Processing (GDPR)

For UK/EU users, we process your data based on:

  • Contractual necessity (to fulfill our contract with you)

  • Legitimate interests (to operate our business)

  • Legal obligations (to comply with laws)

  • Your consent (where explicitly provided)

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5. Sharing Your Information

We do not sell your personal information. We share information only with:

  • Service Providers

    • Payment processors (to handle transactions)

    • Shipping carriers (to deliver orders)

    • Email service providers (for communications)

    • Web hosting services

    • Analytics providers

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  • Legal Requirements (We may disclose information if required by law or to)

    • Respond to legal processes

    • Protect our rights

    • Investigate fraud or security issues

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6. Data Security

We implement security measures including:

  • Encryption of sensitive data (SSL/TLS)

  • Secure payment processing

  • Access controls and authentication

  • Regular security assessments

However, no method is 100% secure. We cannot guarantee absolute security.

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7. Cookies

We use cookies to enhance your experience:

  • Essential Cookies: Necessary for website functionality

  • Performance Cookies: Help us understand site usage

  • Functional Cookies: Remember your preferences

You can control cookies through your browser settings.

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8. Your Rights (GDPR)

If you are in the UK or EU, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

To exercise these rights, contact us at info@luxorahub.co.

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9. Data Retention

We retain your information for:

  • As long as necessary to fulfill purposes outlined

  • 7 years for order information (UK tax/accounting requirements)

  • Until you request deletion or close your account

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10. International Data Transfers

Your information may be transferred to countries outside your residence. We ensure appropriate safeguards are in place.

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11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

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12. Changes to This Policy

We may update this Privacy Policy. Material changes will be notified via:

  • Website notification

  • Email notification

  • Updated "Last Updated" date

 

13. Contact Us

For privacy inquiries:
Email: info@luxorahub.co

We will respond within 3 to 5 working days.

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