1. Shipping Costs

Pakistan

• £3 flat rate

• FREE on orders over £100

United Kingdom

• £25 flat rate

• FREE on orders over £2,000

European Union

• £40 flat rate

• FREE on orders over £2,000

Rest of World

• £60 flat rate

• FREE on orders over £2,000

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All shipments include:

• Full insurance (no extra cost)

• Tracking number

• Signature required on delivery

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2. Processing & Delivery Time

• Processing

Orders processed within 1-3 business days (Monday-Friday, excluding holidays).

• Delivery Times (from dispatch)

Pakistan: 3-5 business days
UK: 7-10 business days
EU: 7-10 business days
International: 7-10 business days

Note: These are estimates. Customs clearance may cause delays for international orders.

 

3. Tracking

You will receive:

• Email with tracking number when order ships

• Link to track your package

• Delivery updates

If you don't receive tracking email, check spam folder or contact us.

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4. International Orders

• Customs & Duties

You are responsible for:

• All customs duties and import taxes

• Compliance with your country's import regulations

Customs Declaration

We declare full product value as required by law.

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5. Damaged or Lost Packages

• If Package is Lost

  • Contact us immediately

  • We file insurance claim

  • Replacement or refund provided within 7-14 business days

• If Package is Damaged

Accept delivery and note damage on receipt

• Photograph all damage

• Contact us within 48 hours at info@luxorahub.co

• We provide replacement or full refund at no cost to you

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6. Packaging & Security

All orders shipped in:

• Discreet packaging (no indication of contents)

• Tamper-evident seals

• Secure, protective materials

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7. Delivery Requirements

(1) Adult signature (18+) required
(2) Someone must be present to accept delivery
(3) Valid ID may be requested

If you miss delivery:

• Courier leaves notification

• Package held at secure facility

• You can reschedule or collect from depot

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8. Failed Delivery

If delivery fails due to:

• Incorrect address: You pay reshipment fees

• Refused delivery: Refund issued minus both shipping costs

Please verify your address carefully before ordering.

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9. Contact

Shipping questions?

Email: info@luxorahub.co
 

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed

Response within 24 hours during business days.